Frequent Questions

• How do we get to the sanctuary? Is a bus an option? Where is the closest bus
  stop?

-You can drive your car directly up the sanctuary (in the rainy season you will need a four wheel drive). The bus is not an option, because we are located at the top of a mountain road. The
best option is to get to the nearest town of Dominical or Uvita and take a 4×4 taxi to
the sanctuary. Please keep in mind you will need a ride back down the
mountain and into town, so please be sure to schedule that according to the end of
your tour time.

• Can I change my tour reservation? Cancel my tour? Make a Reservation?

-If  you need to change your reservation to another day or time, please visit our web site. Select the date, time and space that you are interested in (the website will only show you tour options that are still available).  After you have done this, please let us know by sending an email (tours@alturaswildlifesanctuary.org) or message. -To cancel your reservation  please send us an email to tours@alturaswildlifesanctuary.org or use the tour inquiries  section in our web site to inform us. -To make a reservation please go to the section Book a tour, it will show the dates and times available.

• Can I pay in cash or credit card when I arrive?

-You can pay at our offices when you arrive. We take credit card and cash (dollars and Costa Rican currency). Please give yourself 10-15 minutes prior to the tour start time to do this.

• What animals will I see?

-We offer refuge to a wide variety of animals including spider monkeys, capuchin monkeys, squirrel monkeys, a two-toed sloth, an anteater, different species of parrots, scarlet macaws, a toucan, an ocelot, and a crocodile, amongst others. The majority of these animals have been confiscated from the pet trade.

• Is a guided tour necessary to visit the sanctuary, or can we just walk in?

-Yes, it is require to do a guided visit. We currently only offer guided Tours and a Reservation is required.

• Do we need a 4×4 vehicle?

-Yes, we recommend a 4×4 vehicle, specifically during the rainy season between April and November.

• Do you have any wild cat that we can see during the tour?

-We do provide refuge to a male Ocelot. Please keep in mind that Ocelot’s are nocturnal animals which means that he may be sleeping during the day and therefore out of view.

• Do you have sloths that we can see during the tour?

-We do provide refuge to a female, two-toed sloth. Please keep in mind that Sloths are nocturnal animals which means that she may be sleeping during the day and therefore out of view.

• Can we pet the animals? 

-In accordance with Costa Rican laws and to avoid stressing any animals out, guests are not permitted to touch or pet any of the animals in our care.

• Can we feed the animals?

-In accordance with Costa Rican laws and to avoid stressing any animals out, guests are not permitted to have any contact with any of the animals in our care.

• Do you provided transportation services?

-We do not currently offer this service.

• What is the minimum age to volunteer?

-18 Years old.

• What is the minimum time to volunteer? 

-One week.